Frequently Asked Questions
Why take out a subscription?
By buying a subscription you can get the magazine posted to your door.
How does the subscription work?
Postal Subscription – You will receive your publication by UK post, please allow sufficient time for delivery. Please note; the minimum term is 3 months.
Do I need to renew my subscription?
If you pay by Direct Debit, you will automatically be renewed, you don't have to do anything.
If you pay by credit card, we will notify you before your subscription expires with details of how to renew.
How does Direct Debit continuous payment work?
Subscription payments are made on a quarterly basis by Direct Debit. Your payments are spread accordingly. As this is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal reminders.
Is the online payment secure?
Yes. We use SSL encryption software to keep the details of your order and payment information secure.
How do you acknowledge receipt of my order?
If you order online, we will acknowledge your order with a receipt at the end of the transaction and an email sent to the email address supplied. If you order by phone and have given us your email address, we will send you an email confirmation immediately. If you don’t have an email address we will write to you within a week.
What if I move home?
If you are planning to move, please update your details online by or by calling 0203 405 6060.
What do you do with my personal information?
We use the personal information you provide (eg name, address, email address, telephone number) to process your subscription order. When you subscribe we will ask you about receiving further offers from SubSaver and your publication's publisher.
Do you use ‘Cookies’?
From time to time we may store ‘cookies’ (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make your use of the on-line subscription process easier. The personal information you provide (name, address, email, payment details etc) are stored on our secure server, not in a cookie.
What should I do if my magazine doesn't arrive?
If for any reason your magazine doesn't arrive, please call 0203 405 6060. Please remember to notify us if you have changed address.
What if my publication doesn’t publish?
ES Magazine is not published in the weeks before and after Christmas. Your quarterly price reflects the annual delivery charges for the issues printed divided equally over four payments .
What happens if I go on holiday?
Unfortunately we are unable to issue refunds as your magazine will continue to be posted to you.
How do I cancel my subscription?
If you pay by Direct Debit, you need to notify us of your cancellation a minimum of 4 weeks prior to your next payment.
How do I order a subscription as a gift?
Just enter the delivery address and name of the recipient when subscribing and add your own details when paying. An acknowledgement email or letter will be sent to you. If the promotional offer included a free gift, that will be sent to you. The publication will be sent directly to the recipient.