Print Subscriptions
- Why take out a subscription?
By buying a subscription you will save money compared with the normal price of the paper.
- How does the subscription work?
Subscribers are sent vouchers. Simply select the voucher for the relevant day and hand it to your newsagent as payment. Home delivery subscribers will have the paper delivered to their home each morning Monday – Saturday. Please note, delivery will depend on the service availability to your home address. Prices inclusive of delivery charge.
- How do the paper vouchers work?
The vouchers cover Monday to Saturday as the Morning Star is not published on Sundays. You simply take the voucher into a participating newsagent and exchange it for your copy of the Morning Star. The vouchers will expire after a certain date (this will be marked on the vouchers).
If you have purchased the Morning Star as a gift, then we will dispatch the vouchers to your gift recipient.
We will also send a welcome letter to confirm when the subscription will start and end, and to reiterate how the voucher system works.
- Where can I purchase the newspaper?
The paper is widely available at most major retailers in the area. If you find your newsagent does not stock the paper, please ask them if they can order it in for you. If you still have trouble finding it, please call us and we’ll be happy to find a retailer in your area where you can redeem the vouchers.
- As a print subscriber, do I have access to the Morning Star digital package?
Yes, you will get access to the digital edition. Full details of how to access this will be sent to you by email when you subscribe.
- Do I need to renew my subscription?
If you pay by Direct Debit your subscription will continue seamlessly, and you will automatically receive your new vouchers approximately two weeks before your existing vouchers end.
- How does Direct Debit continuous payment work?
Subscriptions are made on a quarterly basis by Direct Debit. Your payments are spread accordingly. As this is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal reminders. Your direct debit payment will appear as SubSaver on your bank statement.
- Is the online payment secure?
Yes. We use SSL encryption software to keep the details of your order and payment information secure. The payment will appear as subsaver.co.uk on your credit card statement.
- How do you acknowledge receipt of my order?
If you order online, we will acknowledge your order with a receipt at the end of the transaction, and an email will be sent to the email address supplied. If you order by phone and have given us your email address, we will send you an email confirmation immediately. If you don’t have an email address, we will write to you within a week.
- When will my first vouchers arrive?
Please allow up to 21 working days for your vouchers to arrive by post. Subsequent vouchers will be delivered before the expiry of the last set of vouchers sent.
- What if I move home?
If you are planning to move, please update your details online by or by calling 0207 471 8177.
- What happens if I go on holiday?
If you are travelling in the UK, you are still able to use your vouchers at participating retailers. Your vouchers can be used in most places in the UK, so if you are travelling within this country, simply take your Morning Star vouchers with you.
- How do I access the digital edition package if I've forgotten my login details?
If you have already logged in to the digital edition, please email digitalsubs@peoples-press.com and they'll be able to help you.
If you have never logged in and are unsure how to do so, please email digitalsubs@peoples-press.com and they'll be able to help you.
- What do you do with my personal information?
We use the personal information you provide (e.g. name, address, email address, telephone number) to process your subscription order. When you subscribe, we will ask you about receiving further offers from the Morning Star.
- Do you use ‘Cookies’?
From time to time, we may store ‘cookies’ (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make your use of the on-line subscription process easier. The personal information you provide (name, address, email, payment details etc) are stored on our secure server, not in a cookie.
- What should I do if I don’t receive my vouchers on time?
If for any reason your vouchers don’t arrive, please call 0207 471 8177. Please remember to notify us if you have changed address.
- What should I do if my newspaper isn’t delivered?
If you have your newspaper delivered through our service and it doesn’t arrive, please call our home delivery helpline on 01782 959530
- What if my newspaper doesn’t publish on any given day?
In the very unlikely event that you pay for a copy that isn’t published, simply call the subscription line on 0207 471 8177 and we’ll arrange a refund for that issue at your current subscription rate. Please note there will be no Morning Star on Christmas Day, Boxing Day, 27 December, 2nd January and Easter Monday.
20. Can I use my vouchers to pay for a different newspaper?o, your vouchers can only be used for the newspaper title printed on it
21. What happens if I change my mind?
If you wish to cancel your subscription, you have 14 days from receipt of your Morning Star vouchers to cancel. Simply send your pack of unused Morning Star vouchers back to us with a covering letter, including your customer reference number, and we will refund your payment. Unfortunately, we cannot refund your payment until we receive your vouchers back
22. How do I cancel my subscription?
If you pay by Direct Debit, you need to notify us of your cancellation a minimum of 4 weeks before the end of your current set of vouchers. Once your payment has been authorised, we cannot refund any vouchers that are not used.
Print Subscription Helpline:
If you have any questions regarding the print edition, please contact our customer services team.
Email:
morningstar@subsaver.co.uk
Telephone:
0207 471 8177 (Mon-Fri 9am-5.30pm) for voucher and general queries
01782 959 530 (Mon-Fri 9am-5.30pm) for failed home delivery queries
If you are an existing subscriber, please quote your subscriber number.
Digital Customer Helpline:
If you have any questions regarding the digital edition, please contact our digital customer services team.
Email: digital@peoples-press.com