Hearst Magazines UK is a trading name of the National Magazine Company Limited.

Terms & Conditions

Please ensure we have all of your most up to date contact details so we can let you know of any important updates regarding your subscription. Update us by calling customer service on 0333 405 0005 or email us at help@insidesoapsubs.co.uk for Inside Soap

Definitions used:

The term ‘subscription’ refers to the arrangement between you and us (Hearst Magazines UK) for you to receive a service or product from us regularly by paying in advance. This includes:

• Print only subscriptions: subscriber receives a set of vouchers to redeem in-store a physical magazine
• Print + Digital subscriptions: all the benefits of a print subscription served as described above, plus access to the app which includes the digital edition of the magazine.

The following terms apply to all purchases you make from us:

• You can find everything you need to know about us, Hearst UK, and our products on our website www.hearstmagazines.co.uk  and www.insidesoap.co.uk before you order. We also confirm the key information to you either by email or in writing after you order.
• You must be 18 years of age or over to purchase a subscription.
• Geographical restrictions may apply to certain Subscriptions . This will be stated within the purchase journey if applicable.
• Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
• The costs of delivery (if applicable) will be as displayed to you on this website.
• Any savings advertised are based on the UK basic cover price of magazines. Offers are valid for specified region and by payment method advertised only.
• If you’ve supplied a valid email address, your order will be acknowledged via email within 48 hours with a confirmation of your start issue. Alternatively, if we don't hold an email address, your order will be acknowledged within 7 working days by post.
• You are advised that if you do not create an account after signing up, you may not be able to access all of the services and products you have purchased
• If your supply of vouchers is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay.
• You are responsible for maintaining the confidentiality of your username, password and other credentials (your “Credentials”) that you will be asked to create to access  your subscription its features, or portions thereof. We are not responsible for any misuse of your Credentials by any third party, whether authorised by you or not. You agree to immediately notify Hearst via the customer care number or email above of any actual or suspected unauthorised use of your Credentials or any other breach of security. We are not responsible or liable for any loss or damage resulting from unauthorised use of your Credentials or for your failure to follow the requirements set out in this Agreement.
• Subscription features may include (specific platforms and features may differ based on your selected subscription which means that not all of the following features may be available to you):
• We may send you service emails relating to your voucher subscription These will be sent regardless of your marketing communication preferences.
• Gifts with purchase or products purchased as part of a subscription (“Product(s)”): Should we run out of the listed item you will be offered an alternative product of a similar value. If your subscription includes a Product, this will be sent separately to the magazine, and we ask customers to allow up to 28 days of your first successful payment for delivery. We will notify you via email once the Product has been dispatched. Unless otherwise specified when you purchase a subscription, Products are sent to the billing address of the payer, to a UK address only. Hearst UK reserves the right to amend or terminate an order and/or request the return of Products in cases of suspected breach by you of these terms. If you change your mind and cancel your subscription order before you receive any of the products or services, but you have already received the Product or it has been dispatched to you, you must return the Product to us at your own cost.
• If there is an issue processing your subscription , or if your magazine or magazine vouchers are returned as undelivered by Royal Mail, we will use reasonable endeavours to contact you to try to ensure you receive an uninterrupted service.

Gift Subscriptions

• If you've purchased a gift subscription, we will send all correspondence on the subscription and any relevant service updates to the recipient.
• Our customer service team will do their best to resolve any problems you have with us or our products. You can content them on 0333 405 0005for Inside Soap if you’re in the UK
• These terms are governed by English law. 

Renewals, Changes and Cancellations

• Your subscription contract will automatically renew at the end of each subscription term. You will be informed of your renewal subscription term during the purchase journey. You can cancel this at any time, but no later than 28 days before the end of a subscription term by calling customer service on 0333 405 0005 for Inside Soap if you’re in the UK, or by cancelling at the bank.
• If you have purchased a Print Only Subscription, you have 14 days after the date we confirm your order to change your mind and cancel the subscription. If you have purchased a Digital + Print Subscription or a Membership, you have 14 days after the date when you receive the first physical issue (or Product), whichever is earlier) to change your mind and cancel the subscription. If you change your mind, contact our customer service team on 0333 405 0005 for Inside Soap if you’re in the UK. If you cancel within this period, we will refund you within 14 days  of you telling us you’ve changed your mind. We refund you by the method you used for payment. If you have received  your vouchers, or your  vouchers have already been dispatched, you forfeit your right to a refund until you have returned the  vouchers to us  unused.
• We can change an offering (a) to reflect changes in relevant laws and regulatory requirements; (b) to implement minor technical improvements and adjustments, for example to address a security threat or; (c) to update digital content provided that the description of the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates. Failure to make updates that we notify you about may mean that you are unable to access our services and your Subscription.
• Otherwise, we may change our subscription entitlements at any time with 30 days’ notice and you may cancel your subscription within this notice period.
• We can suspend the supply of a product to (a) deal with technical problems or make minor technical changes; (b) deal with circumstances outside our control; (c) protect the interests of innocent third parties; (d) update the product to reflect changes in relevant laws and regulatory requirements; or (e) make enhancements to the product. We will contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency.
• We can end our contract with you and stop providing the subscription if (a) you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due; or (b) you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the subscription.
• Magazine frequencies are subject to change, and we reserve the right to adjust these at any time. We’ll notify customers in advance of any changes and inform you, should this change your debit debt collection dates

Direct Debit offers:

• An initial payment for the number of months specified in the applicable offer will be taken and thereafter the subscription will continue at the renewal rate specified, unless you are notified otherwise. 
• Direct Debit Subscriptions will automatically renew according to the specified payment schedule applicable to the Subscription that you purchased and can be cancelled anytime. Please note, only future subscription terms will be cancelled so be sure to contact us at least 28 days before your next payment is due.
• During your subscription term we reserve the right to increase your direct debit payment, however we’ll notify you prior to changes by email or by post.
• Your personal data is processed in accordance with our Privacy Notice which can be found at https://www.hearst.co.uk/privacy-notice.

Additional subscription-only terms:

• One-off payment offer: If you are not entirely satisfied with your subscription, you can request a refund for the remainder of your subscription term. Any such refund will be subject to the satisfactory return of any unused vouchers, that are valid from the date the cancellation and refund was originally requested.
• For voucher  subscription enquiries, please telephone 0333 405 0005 or visit our FAQ's.